• 23 Nov, 2024

What happens if an airline refuses to pay compensation?

There are many cases in which a Passenger is entitled to compensation and these cases can be: Flight delays or Cancellations these compensations could be anything like Rebooking on the next available flight, assistance like meals and accommodation, or in some cases a lump sum Compensation of 1000 USD per Passenger and this compensation is for the inconvenience which Passenger faced. If you have booked a flight, and it got canceled or delayed, and you haven't received any kind of compensation, then this article is only for you. 

  • Explanation: Explanation plays a vital role when it comes to compensation, and this is one of the Rights you have as a Passenger of the Airline. Once the airline allows you an explanation, you can ask the right questions to give back your compensation. 
  • Reasons: One of the most common Excuses that Airline gives to their Passengers in case of Compensation is either Delay or Cancellation due to unexpected Maintenance this is the major Excuse that you will hear from the Airlines and here you need to ask the right Questions for the Inquiry. 
  • Weather: Another common Reason that Airlines provide to refusing their Passenger's lump sum Compensation is the weather. 

Whom should I contact, if the Airline refuses to pay compensation? 

In Case you are already pissed off getting your compensation from the Airlines you have booked your Flight Ticket, then there is still hope which you can use by not paying any extra Cost. There is an airline authority that you can reach by contacting them and this authority is called: IATA (International Air Transport Authority) when it comes to contacting IATA then there are several Online and Offline ways to contact this Organization. 

Through Customer Portal: There is a Customer Portal Section, which you can find on the Website of IATA. After visiting the Website, you need to scroll down to the main Menu to find this Tab and Once you found this Tab, then open it by clicking. Here you will find another Option, in which you need to log in, and it will redirect you to another Page and here you need to provide information. In this way, you can file a complaint regarding your compensation. 

By dialing the Hotline Number: There is a Hotline number of IATA which you need to dial to begin the process. After dialing the number, you will hear an auto-generated process, which will help you to know the right Option for your Query. Once you are done with the auto-generated process, you have to be in line for a few minutes. After this waiting period, one of the Representatives will connect with you. 

Conclusion 

Hopefully you have read the above article and get the relevant Information and knowledge about your Rights as a Passenger or what should you do in such case. In case you still haven't got any lump sum Amount of the Compensation, then you need to contact IATA, which is an international Airline Authority and there are not only Online but also Offline ways to contact this Organization. 

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