• 28 May, 2024
  • Travel tips
  • Travomint

Is it possible to cancel a GOL flight and receive a refund? 

Yes, you can cancel a GOL flight and obtain a refund from the airline. However, certain teams and conditions must be followed by you if you are looking for a refund from  GOL Airlines, if you are canceling the flight for the first time then you should act upon the below-written points immediately to connect with GOL regarding your requirements. 

What is the GOL refund policy? 

There are some specific cases where you do not have to pay the additional charges for canceling your flight, instead, you can get the total amount that you invested in the flight. Hence, before canceling your flight you must understand the Gol refund policy is given in the further lines, please walk through this: 

  • Any passenger who is ready to cancel their GOL ticket will not be eligible for a refund if the ticket is booked from an unauthentic place besides the website of GOL, by communicating with the customer service of GOL online or purchasing the ticket via the GOL ticket counter.  
  • Anybody who cancels their flight ticket to GOL within 24 hours of reserving the seats will be entitled to obtain a full refund according to their flight fare. 
  • In any case, if the flight is canceled by GOL Airlines then the airline will offer you a refund. 

How can I request a refund from GOL Airlines?  

Requesting for a refund from GOL airlines does not comprise long forms that can be irritating. Fortunately, through the My Trip option, you can quickly opt for the refund, but before that, you have to proceed with the cancellation process, here is how exactly it's done: 

  • Navigate through the official page of GOL Airlines in your search engine. 
  • Now, you must click the choice of My Trip written in the top bar. 
  • A new page will flash on the screen as you will hit the My Trip button. 
  • The booking code or ticket number, origin of the flight, and last name of passengers must be given here. 
  • Now, check the information once then select the continue button. 
  • Your flight information will come up on the display. 
  • Find the cancel button, and press the confirmation tab. 
  • If your booking qualifies for the refund, a refund button will emerge on the screen. 
  • you need to select the tab, and soon you will be notified about your refund process.  

What are other ways to receive the refund from GOL? 

  • phone call 
  • At the airport 

Phone call   

By leveraging the phone call, you can readily communicate with customer service of the airlines. The customer service of the GOL is capable of solving cancellation and refund-related problems. Have a look at the below-raised points and do exactly as it is mentioned here: 

  • Dial the number 1 855 862 9190 immediately.  
  • You will have to select the language to talk with the executive. 
  • IVR suggestions will be proposed to you by a pre-programmed machine. 
  • Hit the number that is a perfect fit according to your troubles. 
  • Wait on the call, an agent of GOL will assist you over the phone. 
  • You have to describe your issues with the advisor and the agent will help you with a refund. Click for more about Are flight tickets fully refundable?

At the airport  

The easiest method to connect with the customer service of GOL is reaching to the nearest office of GOL and ask them for a cancellation and refund. Hand over the staff your flight information and the agent will provide you with the best possible assistance. 

Bottom Line

To conclude, GOL acknowledges that traveling is uncertain, and you may have to make changes in the traveling programs. Thus, the rules are flexible considering the comfort of their customers. Hope, this post was helpful for you in learning about the cancellation and refund on GOL Airlines.