• 10 Jul, 2024
  • Travel tips
  • Travomint

How to Obtain a Refund from Qantas?

Many travelers prefer to travel via Qantas flights due to flexible travel policies and comfortable onboard services. However, there are many passengers who cannot travel and cancel their reservations. Though cancellation is a common phenomenon, there are many travelers who are not familiar with the refund procedure. If you are also stuck in a similar situation and you are wondering, "Does Qantas offer 24-hour cancellation? Then you must note that yes, you are liable for canceling tickets within the 24-hour window and also for receiving a refund. Also, you must be aware that this is only liable if your case is genuine, according to the airline's policy, and you have the documents to verify your concern. Read on the crucial details provided below to avail more details.

Qantas cancellation and refund policies:

There are many crucial policies that must be taken into account by customers who prefer to cancel their reservations. All important cancelation and refund policies are given below:

  • Qantas only provides refunds for canceling refundable tickets for the unused segment.
  • After 24 hours, customers have to pay a cancellation fee and experience a deduction in a refund.
  • If travelers have used a portion of the ticket, then the only difference between the paid ticket and the unused portion will be refunded.
  • Travelers can expect a refund in the travel credit form if Qantas cancels the reservation.

The online process to cancel and request  a refund from Qantas: 

Qantas ticket holders always have the option to cancel their existing tickets and get back their money online following the pointers given below:

  • Go to the official Qantas Airlines website
  • Click on the "manage booking" section.
  • You must now enter your last name and booking reference number to find your trip. 
  • As they get their already booked ticket, they must tap the cancel button followed by "claim refund."
  • Soon, the refund form loads, so fill in all the crucial details.
  • Mention the reason for your claim, and do not forget to attach supporting documents.
  • Press the submit button.

Get through customer services for cancellations:

Travelers who are encountering any questions regarding cancellation or refund can get through Qantas customer services to get away with their problem. Also, customers have the opportunity to cancel their bookings and request a refund over the phone. For the same, they must dial the official Qantas customer service phone number: 61 2 8222 2439. As the call is attended by a concerned representative, they must mention their flight details to find the trips. After that, they must mention their reason for connecting. Qantas representative will understand the cause and generate the required solution.

Time taken to receive a refund from Qantas: 

It might take approximately 7 to 18 days to receive a refund from Qantas. The time depends upon the initial mode used by customers to purchase tickets. For instance, if they have made bookings via online mode, then it will hardly take 5-7 days to get back money, while for offline transactions, the time might be longer. If still, after 20 business days, customers cannot get back their money they must check with their banks.